Your Incentive Program, basically refers to How you
Work with the RipCard™ and what you write in
the box in the lower left hand corner where you see
the small picture of the little pencil.
Allow me to give you some examples so that you can see
how it would be used in practical terms.
** Also SEE VIDEO
further down on the page.
Let's say you are the owner of a Manicure Salon or even
a Manicure Specialist that works at the Manicure Salon
- it would work the same way for both of you. Your goal
is obviously to get more Clients, right? So let's say
you have the following RipCard™ already made:
Front
Side:
Backside:
...so
here comes a client in to your salon and let's say they
have been a regular client of yours for a while so you
have a Great relationship with them.
You tell them that you are doing a special promotion
via your existing Clients and since we like to attract
like-minded clients such as them we thought it would
be wise to ask our clients if they would know of someone
that they could think of would like our service too?
This
is when you show them your New RipCard™ and tell
them that where the little Pencil is on the Backside
/ Left lower corner is where I, the Manicure Specialist,
will Initial with my name and add an incentive on the
card for This Existing Client to Give to a Friend. The
writing could be as follows: A.M. (for Alf Marcussen)
then: 50% off for first time visitors!.
You then tell the existing Client, to whom you gave
the card, that you would like to collect their personal
information on the Right Side of the card. Now you can
also give them an Incentive as well when the ripped
half comes back with your client’s identical number
on it. Important: YOU write in
their Information so that you will have No Trouble deciphering
the handwritten text later on. Tell them to NOTE the
two identical numbers printed at the Bottom of the card
on either side of the perforation line. Then you basically
TEAR the card in half and Give your Existing Client
the Left Side with your Initials on it and the Incentive,
and You (The Manicure Specialist) will keep the Right
side. When the card comes back with a New Client you
simply match up the numbers for easy tracking of whom
sent you this New Client.
Now,
Let's say you have a client in your chair that you think
would be able to refer you MORE than one new client
or would want more cards to help you out....you simply
give them let's say 5 or 10+ cards that are intact (not
torn in half yet)....and you (The Manicure Specialist)
will make a note of which card #'s you gave them as
well as the Last card # you gave them (ex. you gave
them card # 101 to 111).
Your next question of me might be: Well, do I
give them the Complete Cards or do you tear all the
other cards you gave your Existing Client in half as
well?
Well, I would actually give them the FULL / Complete
card (except the first one you gave them where you collected
their personal information*), However, I would Still
Write / Initial and Put down with a Pen, In Handwriting
what your incentive would be on ALL THE CARDS YOU GAVE
THEM.
WHY would I Initial each card and put an incentive
on each card? Because it is Much more personal....I
would Not use a Stamp as it takes away that One On One
Interaction that makes these cards so powerful in the
first place.
*Tips for Success:
When you Collect your existing customers personal information:
Offer to Write it Down on the Card Yourself....WHY...because
I can almost Guarantee you that more often than not,
you will NOT be able to read their handwriting and you
will be Bummed later on realizing that you can not enter
them in to the "Track My Referrals"
field on the RipCard Website as you had incomplete data.
Just take my advice on this as I have worked with these
cards for a long time.... The Exception to the Story
is when you are in a Very Noisy Room / area, then it
is better to have them write it in. However, you would
want to Read it back to them to make sure you can READ
their handwriting.
So your next question might be:
What do you Give your Existing Client once they start
bringing you New Clients?
Well, the natural thing to do is to offer them part
of your own product extensions. It could be a free skin
treatment, a free Foot Bath, a free shampoo etc. etc.
And you obviously want to take Very good Care of them
since they are doing you a Really Great Service....Bringing
you a brand New Customer. ** Read Further below the LIFE TIME VALUE OF A
CLIENT (very important to understand) as it relates
directly directly to what you want to give away.
HOWEVER....you can get more creative than that....what
if you found out that your client was in the market for
getting a new hairdo and was in search of a great new
hair stylist and ....well... I am pretty sure you would
know of someone down the street that you could recommend...right?
So how about if you made a relationship with That Hair
Stylist that you obviously thought was Very Good and would
be Perfect for your Client and you went to them and said:
"Hey, I have clients coming to me that might be on
the look out for a new great Hair Stylist, well, I have
very high end clients that I think would fit in perfectly
with the type of work you do here...if I were to refer
them to you...would you be willing to give on a First
Trail basis 50% off if I "personally recommended"
them to you? And the cool part is that this would not
cost you a dime, but either way would have created a lot
of goodwill for you.
Most likely they will say YES.....if not....find another
Hair Salon that knows "Better" ;-).
Bottom line is...you will most likely find one that
that will say YES...very quickly.....and now you can
Give GREAT value to a Client of yours that will be very
happy to get 50% off at a great Hair Salon they were
searching for anyway.
Let me take it one step further... instead of
only referring them to a Hair Salon, you could have
set up the same relationship with a Dentist, Restaurant,
Plumber, Real Estate Attorney, a Theme Park, a Mechanic....the
list goes on...and I am sure you could find out a lot
of things that your existing clients were in search
of while you had their full attention in your chair.
** Life Time Value Of A Client:
Again, allow me to explain a very important concept....which
might be very obvious to you, but not many fully understand
the full impact of it...The Power of when an Existing
Customer actually brings you in a New Client that actually
STAYS with you...and becomes a REGULAR Client...it is
what I call: Life Time Value Of a Client (LTV).
Again, allow me to explain.
The life time value of a client would MEAN the following
to me:
First you have to Fully understand your Own industry.
Meaning, if you get a Client that will become a regular
Client (Customer) of yours.
What does this mean..in terms of Dollars and Sense over
time........
You must know the following about YOUR industry and
What the Average is for YOUR customers, AKA "Life
Time Value" of your customers:
1. How much do you make per session, per client, on
the average?
2. How many times do they come to your establishment
per year?
3. What other products or services do they buy in addition
pr. year?
4. How many years do they stay with you, on average?
---Now add up what that TOTAL income is.
** This is your Life Time Value of a Client (LTV).
And This is the Number you have to Keep your Eye on.
This is the Value that Your Existing Customer is brining
in to you....by the use of the RipCards™.
Understand that POWER...and Reward Accordingly. The
ONE that fully understands this ...and Rewards accordingly
will be Very, Very....no...Really, Really Successful.
We will help you do that, if you allow us to?
Will you?
PS. I calculated the LTV for one of my clients
that is a hair stylist and it came out to be $3,400!
That is a good chunk of change.
** Kicker: One scenario that we have NOT factored
in here is:
Do
the NEW CLIENTS refer other NEW clients to you again
as well...just naturally, without any RipCards™
techniques involved? Most likely YES....
....just contemplating that thought is HUGE in itself...and
then when you start using the RipCards™ with
them as well....now we are talking MULTIPLES.
Oh,
yeah, thes cards are also referred to as Perf-Cards,
Perfcard or Perf-card or even Tear Card / or tear-cards
and are great for both Dental / dentist promotion /
Chiropractor promotion, Beauty salon promotion referrral
programs. The sky is the limit when it comes to these
RipCards.